Terms of Service



The present General Conditions of Contracting (hereinafter, conditions), have as object to regulate the access and regime of acquisition of the products of transtienda.com (hereinafter the company) with social address with social address in Apartado de Correos 42 El Casar 19170, Guadalajara.

By accepting the present conditions, the customer guarantees to be over 18 years of age and not to have limited capacity to contract the goods offered by the company.

For the purchase of products, it is only required to fill in the purchase form with personal data and payment details.

From the moment of acceptance, the user acquires the condition of client of the company, accepting each and every one of the Conditions as they are shown on the Web site and guaranteeing that he/she is a person with the capacity to contract. Likewise, he/she accepts that he/she has read and understands the present conditions. These conditions will be permanently accessible on the website.

Any product subsequently offered by the company must be the subject of a new contract, and the company reserves the right to modify these conditions whenever there is cause or reason to do so. For this reason, the user must carefully read the conditions each time you proceed to the hiring of any product.

The prices of each product are those indicated on the Web site / or contract on the date of the order. All prices and rates include applicable taxes.

The company reserves the right to modify the prices and descriptions of the products or services, when deemed appropriate.

Shipping costs will be included in the full price.

The shipment (when applicable) will be made immediately upon receipt of payment, provided that it is a working day, otherwise it will be considered received the first working day after it, estimating a maximum delivery time of 14 days in the Peninsula and Balearic Islands.

However, delivery times may vary depending on the specific circumstances of each order. In particular, transport times may be altered by extraordinary incidents in the carrier and by difficulties in the delivery of the goods.

The company guarantees the customer the possibility to cancel his order at any time and without any cost provided that the cancellation is communicated before the order has been made available to the carrier for shipment, through the form that will be sent to your email after making the purchase.

Likewise, the customer may cancel the purchase of the product during the fourteen working days following its reception. To do this the customer must return the product to the company along with the form sent to your email for this purpose of withdrawing from the purchase.

The refund of the economic consideration will be made for the total amount, assuming the shipping costs of the company, and through the same means of payment that had been used to make the purchase.

In any case, the return of a product will proceed when it is different from the one requested by the customer and delivered by mistake of the company. Similarly, if a product has reached the customer broken, damaged or in poor condition, the company will take care of picking it up at home, replacing it with another in good condition, without additional charges.

The supply of goods that may deteriorate or expire rapidly.

Sealed goods which are not suitable for return for reasons of health protection or hygiene and which have been unsealed after delivery may not be returned.

The supply of goods that after their delivery and taking into account their nature have been inseparably mixed with other goods.

Obligations of the parties

The customer guarantees the truthfulness and accuracy of the data provided when filling in the contracting forms, avoiding damages to the company as a result of the incorrectness of these.

The customer shall pay the price of the products purchased, without the filing of a claim exempting the customer from this obligation.

In case of refusal of the shipment by the customer, the company will not reimburse the amount of the shipping costs, being assumed by the customer.

The offers will be valid for the period specified on the Web. The company undertakes, in the event that stocks are exhausted before the end date of the offer, to supply, by mutual agreement with the customer, a product of equivalent quality and price.

The company cannot be held responsible for interruptions, delays, errors and other inconveniences that have their origin in causes beyond its control or that of its computer suppliers, including problems derived from the connection software, computer system, modem, electric fluid, or telecommunication networks.

The company undertakes to inform the user of the existence of these general conditions of contract, as well as the characteristics of the products, such as price, applicable taxes and shipping costs.

Likewise, the company undertakes to confirm to the user via email the effective completion of the purchase, within 24 hours of acceptance of these conditions. Likewise, a copy of the present text will be made available to the user.

This contracting of services or products is governed by Spanish law.

In the event of any conflict or discrepancy arising in the interpretation or application of these conditions, the Courts and Tribunals which, where appropriate, will hear the matter, shall be those provided for in the applicable legal regulations.

Once the package arrives, please examine it carefully. You only have 24 hours to check that everything you ordered is correct and that nothing has been damaged in transit.

After this time the transport agencies are not responsible and we will not be able to claim anything from them.

In case the shipment does not arrive in good condition, we will make a new shipment or refund your money.

According to the current Consumer Protection Act, you have 14 days to exercise your right of withdrawal without having to justify your decision and without penalty of any kind.

To exercise your right to return a product, you must send us the product sealed in its original packaging. For reasons of health protection and hygiene we cannot accept the return of a product that has been unsealed after delivery. If your product or products have not been unsealed after delivery and you wish to exercise your right of withdrawal and make a return please contact us and we will assist you as soon as possible by providing you with a shipping address.

Once you have exercised your right of withdrawal and you have sent us the product or products in perfect condition and sealed, transtienda.com will refund the amounts you have paid within a maximum period of 14 calendar days after you can prove that you have returned the product.

For logistical reasons we advise you that you have to pay the return shipping costs.

Texts and information

All texts, illustrations, descriptions and specifications of each product are always obtained from the manufacturers. Transtienda.com always tries to keep all information up to date. However, we may make mistakes when transcribing such information. In any case, whenever an error is detected, as a customer you have the right to cancel the purchase of the product in question without cost or other additional prejudice.

The warranty for each item is that offered by the manufacturer in each case.

Transtienda.com makes every effort to keep all of its products in optimal conditions. However, it is possible that something may not arrive as it should due to transport problems. In this case, you must inform us upon receipt, providing if necessary photographs or any proof of its condition in order to claim it where it corresponds.

You can use this channel to claim whatever you consider appropriate, although you can also contact us and solve it using any of the communication channels we have. We will be happy to help you.

Connections to our store are secured by an SSL encryption certificate so your purchase will be 100% confidential and secure.


We accept payment by credit/debit card. All payments made by debit or credit card are made through our bank which is part of the Redsýs system and we do not store your card details at any time and the bank is responsible for the payment details at all times.

PayPal is one of the leading online payment services. If you have a PayPal account, you can make payments conveniently and securely.

It is an instant payment method, so the order goes out immediately as long as you place it before the daily deadline for order preparation.